How to Access and Respond to Resident Surveys on EPMOnline

How to Access and Respond to Resident Surveys on EPMOnline

This guide provides step-by-step instructions on how to log into EPMOnline, locate resident surveys, and submit responses. Following these steps ensures timely and effective engagement with resident feedback, helping to improve overall satisfaction and community reputation.

Our typical goal is to maintain an 80% satisfaction rating for each community with a 100% response rate, regardless of the rating. Promptly responding to resident surveys on Ellis can be beneficial to our efforts in the following ways:

• Responding to surveys can help make residents feel like their opinions are heard and matter to management.
• Not only can responding to surveys show residents we care about their experience, but it can also inform us about areas that need improvement.
• By responding to any neutral or negative surveys, we can also prevent negative reviews on public platforms. 
• Responding to positive surveys also does the above, but is also a great opportunity to solicit positive reviews on sites like Google My Business, Yelp, Apartments.com, etc. Make sure you ask for an online review in every positive survey response!
• The attached document includes templated survey responses for Ellis Resident Surveys, which you can customize as needed.
• Important Note: Contact the marketing team to receive a direct link to your community’s Google Business Profile (GBP) reviews, allowing you to share positive feedback directly on Google.